Generally Asked Questions

Do we sell pets?No, we do not sell pets, we only sell products that pets need.

Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.

Shipping and Order Tracking

Orders are normally dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location. Orders placed for NCR location are delivered in 1 Business Day (subject to availability of products in our Gurgaon warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you.

Orders can be tracked through our whatsapp chatbot as well.

Size Chart Instructions

Please refer to the size chart provided on the product details page for product specific sizing.
For further queries, please contact Customer Service.

Return, Exchanges & Cancellations

Please make sure that you raise an exchange request within 7 days of the product delivery.

You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

Modes Of Payment

What modes of payment are accepted?Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking

Gift Cards and Coupons

1. Log in tohanipet.2. Add your items to cart
3. Proceed to check out
4. Enter the coupon code in the box that has the text: “gift cards or discount code”.
5. The amount will be deducted from the gift card
6. Any unused balance will remain on your gift card for a period of 6 months from date of issue.